1. Q: Do you offer volume discounts?
A: Yes. The larger the volume is, the more discount you can enjoy. Please be free to contact us.
2. Q: How can I get a sample?
A: Normally small samples can be sent free of charge and customers just need to bear a little shipping charge, or you can provide your DHL,FEDEX,TNT,UPS courier account number to us if in need of big size.
3. Q: How can you guarantee the quality of mass production is same with the sample sent to me before?
A: Our warehouse staff will leave another same sample as yours. The production process will be under your requirement.
4. Q: How can you deal with quality issues that customers feedback after receiving the goods?
A: We will follow below steps to solve the quality issues that may occur.
1) Customers take photos of unqualified goods and then our sales staff will send them to Engineering Department to verify.
2) If the issue is confirmed, our sales staff will explain the root cause and take corrective actions in coming orders.
3) Finally, we will negotiate with our customers to make some compensation.
5. Q: What is the manner of packing?
A: All goods are packed in a sustainable manner(Standard Export Package.
6. Q: Will any of my personal information be sold or shared?
A: Leadwin International knows that you care how information about you is used and shared, and we’re not in the business of selling customer information. The information we learn from customers helps us personalize and continually improve your Leadwin commercial experience.